What Are Your Booking & Cancellation Policies?

In order to reserve your tour, a payment is due at the time of booking. Preferred payment method is via credit card through our secure booking system. The balance (if any) due will be charged to the card on file 30 days prior to your tour departure date.

Should you need to cancel your tour with us more than 30 days prior to your tour departure date, your deposit is fully refundable. Should you need to cancel your tour within 30 days of your tour departure date, your payment is non-refundable. We strongly recommend that you purchase third-party travel insurance that will protect you in case of unforeseen cancellations or changes to your travel plans (for suggested travel insurance companies, see Forbes Advisor).

Should your tour need to be canceled due to factors beyond our control, including (but not limited to) extreme weather conditions, wildfire, natural disaster, park closure, airline cancellations, or an “Act of God” we are unable to offer a cash refund.

As a small business, we regret that we are rarely able to make exceptions to our cancellation policy.

Multi-day mixed-group and private all-inclusive custom packages may have differing booking, deposit, and cancellation policies. When booking package tours, your confirmation email will explicitly outline the specific policies for that package. Please refer to our Bookings, Payments, and Cancelation Page to get more information

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