Booking, Payment & Cancelation Policies

In order to reserve your tour, a payment is due at the time of booking. Preferred payment method is via credit card through our secure booking system. The balance due will be charged to the card on file 30 days prior to your tour departure date.

Should you need to cancel your tour with us more than 30 days prior to your tour departure date, your payment is fully refundable. Should you need to cancel your tour within 30 days of your tour departure date, your payment is non-refundable. We strongly recommend that you purchase third-party travel insurance that will protect you in case of unforeseen cancellations or changes to your travel plans (for suggested travel insurance companies, see Forbes Advisor).

Should your tour need to be canceled due to factors beyond our control, including (but not limited to) extreme weather conditions, wildfire, natural disaster, park closure, airline cancellations, or an “Act of God” we are unable to offer a cash refund.

As a small business, we regret that we are rarely able to make exceptions to our cancellation policy.

Multi-day mixed-group and private all-inclusive custom packages may have differing booking, deposit, and cancellation policies. When booking these tour types, your confirmation email will explicitly outline the specific policies for your package. Please call us directly at 406.589.1267 with questions.

[Updated October 28, 2023]

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Contact us at for questions related to refunds and bookings

Let’s Start Planning

Please let us know where you will be staying during your visit to Yellowstone. If at all possible we will pick you up at your hotel or local lodging. In case you do not have accommodations already arranged, we can make lodging recommendations in Gardiner or Cooke City (see our Partners page). If you are not staying in Gardiner, we will need to arrange an appropriate meeting location and time to facilitate the best tour experience. Usually, at Mammoth Hot Springs.

Please let us know what your main interests are and what about Yellowstone captures your attention and curiosity. We would like to know just a little bit about you so that we can better plan and craft your tour specifically for you and your family.  Additionally, if anyone in your group has any dietary restrictions or medical conditions that we should know about, please give us ample time to prepare for those circumstances.